Return & Refund Policy

Last Updated: [09/02/2025]

Thank you for shopping at XO Games. We want to ensure you have a satisfying experience with our products. If you are not entirely satisfied with your purchase, we are here to help.

Returns

We accept returns under the following conditions:

• Items must be returned within 1 days from the date of purchase.
• The product must be in its original condition, including packaging, manuals, and any included accessories.
• Digital products, such as game codes and downloadable content (DLC), are non-refundable.
• Opened or used physical games may only be eligible for a partial refund or store credit.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund:

• If approved, a refund will be processed to your original payment method within 5 business days.
• If the return does not meet our criteria, we may offer store credit instead.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at 0097317171778.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Digital downloads (game keys, DLC, virtual currency)
• Gift cards
• Clearance or final sale items
• Opened accessories (headsets, controllers, etc.) unless defective

How to Initiate a Return

1. Contact our support team at [Your Support Email] with your order details.
2. We will provide return instructions and a shipping address.
3. Pack the item securely and send it back within the return period.
4. Once received, we will process your return and notify you of the refund status.

For any questions, feel free to contact us at [Your Contact Information].

Thank you for shopping with [Your Game Shop Name]!